Frequently Asked Questions:

Yes. We prioritize native, pollinator-friendly, and climate-adapted plants whenever possible. These selections support Middle Tennessee’s ecosystem, encourage biodiversity, and reduce the need for chemical treatments or excessive watering.

The fastest way to check availability is to call or text us at (615) 244-8949. Our team can confirm if we have the plant, product, or material you’re looking for.

If you need a larger quantity than we typically keep on hand, we can often special order additional plants or products to meet your needs. Availability and lead times vary, and we’ll review your options when you contact us.

Yes. Whether you’re looking for a specific product we don’t typically stock or you need a larger quantity than we usually carry, we can often special order it for you.

– Minimum purchase requirement: $750 for special orders.

– Availability and lead times vary by supplier—our team will confirm details when placing your request.

– Delivery options for special orders are reviewed at the time of placing your order.

To get started, call or text us at (615) 244-8949.

Yes — we can hold purchased items for up to 10 days to make pickup easier. After 10 days, the item will be returned to the sales floor and a refund will be issued. For larger orders or special requests, see our special orders policy.

We do not hold unpaid items. If you have a special situation or need more time, please speak with our team when making your purchase.

Yes. If you’re unsure which plants or materials are best for your space, our garden center team can provide free in-store sketches for quick layouts and ideas.

For more complex projects, we recommend scheduling a professional landscape design consultation with one of our designers.

Yes! We offer short-term plant rentals for corporate events, photoshoots, home staging, and other temporary displays. Our team handles delivery, setup, and pickup, making it simple to add a fresh, natural touch to your space.

Learn more about available packages and pricing on our Plant Rentals Page.

Yes. We create custom-designed container gardens for homes, businesses, and events. Whether you want a single statement planter or a coordinated collection, our team can design, plant, and install containers tailored to your style, space, and seasonal needs.

For inspiration and design ideas, visit our Container Design Page

Absolutely! Bring in your plant, call us, or text us photos at (615) 244-8949. Our team of experts will guide you through care instructions and help troubleshoot issues to keep your plants thriving.

Yes. We offer local delivery from our garden center:

– Within 10 miles → Delivery starts at $60 for smaller items and $100 for larger or multi-person deliveries.

– Beyond 10 miles → Additional fees may apply; call or text us for a quote.

– Other considerations → Extra charges may apply for oversized items or on-site potting services.

For most purchases, delivery is arranged in-store at the time of checkout. If you’d like to discuss delivery options ahead of time, you’re welcome to call or text us at (615) 244-8949.

Returns on undamaged items are accepted within 14 days of purchase with the original receipt. You may choose a refund or an exchange.

Refunds are issued to the original payment method used at the time of purchase.

– In-store at the garden center

– By phone — call us at (615) 244-8949

All phone purchases are fulfilled as physical gift cards, which we can mail directly to you or the recipient. You can also add a personalized message to make your gift extra special. Gift cards can be used toward any purchase in the garden center.

Free parking is available in several areas near our garden center:

– Nashville Farmers’ Market & Tennessee State Museum lots (along Rosa Parks Blvd.) — free 2-hour parking

– 7th Ave. — free 2-hour parking adjacent to the market

– Weekends only — additional free parking is available in surrounding state government lots (excluding Lot 29 and the Nashville Sounds garage)

For the easiest experience, we recommend visiting before 10 AM or after 2 PM to avoid peak lunch-hour crowds.

Pets are welcome at our garden center! We simply ask that they remain on a leash and under your supervision.

Yes. Our loyalty program lets you earn points on every purchase, which can be redeemed for discounts on future visits. Sign up during checkout to start saving!

Yes! We regularly host workshops and events on topics like:

– Terrarium building

– Landscape design

– Vegetable gardening

To stay updated on upcoming events, sign up for our email newsletter or follow us on social media!

Yes. After you submit a request, our team will reach out to learn more about your project. In many cases, we’ll schedule an on-site consultation with one of our designers. For some projects, we may start with a phone call first to clarify details and make sure we’re the right fit. Either way, the goal is to understand your vision and property so we can prepare a custom proposal with design options, pricing, and next steps.

Our design process starts with an initial consultation—either by phone or on-site—so we can understand your vision, property, and goals. From there, our designers create a custom plan that reflects your lifestyle and budget.

Once the design is finalized and approved, we provide a detailed proposal with pricing, timeline, and scope of work. Only after you’re completely comfortable with the plan do we schedule installation. This step-by-step approach ensures your project is well-planned, transparent, and aligned with your expectations.

For more details, please refer to our Process page.

Timelines vary by season, but on average:

– Design & Estimation: 2–4 weeks to finalize your plans and proposal.

– Production Start: Typically 3–6 weeks after approval, depending on scheduling and project complexity.

Spring and summer are our busiest seasons, so scheduling early helps secure your preferred timeline.

We proudly serve the Greater Nashville area, including:

Nashville, Brentwood, Franklin, Belle Meade, Green Hills, Oak Hill, Forest Hills, Berry Hill, and surrounding communities.

For larger projects, we occasionally work outside this core service area — contact us to confirm availability.

Yes. Gardens of Babylon is fully licensed and insured, giving you peace of mind that your project is handled with professionalism and accountability.

Yes. We stand behind the quality of our work and offer warranties on both plant installations and hardscape projects:

– Plants: All plant installations include a 60-day warranty. You can extend this coverage to 12 months by enrolling in a qualifying full-service maintenance plan.

– Hardscapes: We provide a 3-year workmanship warranty covering paving stone, natural stone, natural retaining walls, and precast unit block wall installations. Paving stone surfaces are warranted to maintain true grade, with no more than a ½-inch variance from the original installation during the warranty period.

– Materials: Many hardscape materials come with their own manufacturer warranties, which we’ll provide at the time of installation.

For complete details, we’ll review applicable warranties with you during your project consultation.

If you’re already working with a Designer, Project Manager or Account Manager, you can reach out to them directly as your primary contact. For anything else, our Customer Care Team is available during business hours—just call or text us at (615) 244-8949. We typically respond within the hour, so you can count on quick, consistent support.

Yes. We specialize in complete outdoor living spaces—from patios and decks to fireplaces and full outdoor kitchens. Each design is customized to your lifestyle and built to enhance your home’s beauty, comfort, and long-term value.

Yes. We build custom retaining walls that combine structural strength with visual appeal. Whether managing slopes or creating terraced gardens, our walls are crafted with premium materials to prevent erosion and add lasting value to your property.

Yes. We design and install durable, high-quality hardscapes including pathways, driveways, and parking pads. Every project is built to stand up to daily use while complementing your home’s architectural style.

Yes. We offer custom outdoor lighting and audio solutions that enhance both safety and ambiance. From energy-efficient lighting to immersive sound systems, we create environments perfect for relaxing evenings and outdoor entertaining.

Yes. We design and install pickleball, tennis, and other sports courts that are tailored to your property and lifestyle. Each court is planned for quality, performance, and low maintenance, giving you a space to stay active and enjoy for years to come.

Yes. During the design phase, we evaluate your property’s slope, soil, and water flow to address potential issues. We incorporate grading, drainage systems, and strategic plantings that protect your home, prevent erosion, and keep your landscape thriving.

Yes. We design and install custom irrigation systems tailored to your property’s layout and plant needs. For long-term performance, irrigation maintenance is offered as part of our full-service maintenance packages—we don’t offer it as a stand-alone service.

You’ll be paired with a dedicated Project Manager who serves as your primary point of contact throughout installation. They’ll keep the project on schedule, coordinate crews, and update you regularly so you always know what to expect. For additional support, our Customer Care Team is also available during business hours at (615) 244-8949.

During construction, you can expect our crews to be professional, respectful, and safety-minded. Your Project Manager will provide updates on progress and timelines, and our team will make every effort to minimize disruption to your daily routine. We’ll keep the site as clean and safe as possible, and once work is complete, we’ll walk through the project with you to ensure every detail meets your expectations.

We build hardscapes to last by using premium materials, proper base preparation, and installation techniques that meet or exceed industry standards. Our crews are trained to account for grading, drainage, and soil conditions to prevent shifting or settling. The result is outdoor features that are both structurally sound and visually timeless.

Yes. Many of our designs incorporate low-maintenance plants, efficient irrigation systems, and sustainable materials that reduce water use and long-term upkeep. We often recommend native and climate-appropriate plants that thrive in Middle Tennessee while supporting local ecology.

Yes. At the end of every project, we provide access to our digital landscape care guide, which covers watering, pruning, fertilization, irrigation, and seasonal adjustments—tailored to Middle Tennessee’s climate.

If you’d prefer a hands-off approach, we can also create a custom maintenance plan so our team handles the ongoing care for you.

Yes. While we specialize in comprehensive design-build projects, we also take on smaller enhancements such as plantings or drainage improvements. Whether your project is large or small, our goal is to deliver the same level of care, creativity, and quality.

Yes. We can refresh existing landscapes by adding new features or plantings, or we can start from scratch with a complete redesign. Our designers will recommend the approach that best fits your property and long-term goals.

Yes. We provide comprehensive maintenance programs for both residential and commercial properties. Every client is paired with a dedicated Account Manager who oversees quality, coordinates crews, and ensures your property gets the consistent care it deserves. For additional support, our Customer Care Team is also available by phone or text at (615) 244-8949, with responses typically within the hour.

All of our maintenance plans are fully customized to your property, lifestyle, and goals. Services may include:

– Seasonal clean-ups & leaf removal

– Mulching & bed edging

– Mowing & turf management

– Shrub & tree pruning

– Annual color installation

– Irrigation & lighting maintenance

– Plant health care & fertilization

Whether you need a few services or a complete year-round program, we’ll build a plan around your priorities.

Yes. Every plan is tailored to your preferences, property, and budget. You can choose the services that matter most, and your Account Manager will help design the right mix to keep your landscape thriving.

Yes. We offer seasonal clean-ups to refresh your property for spring, fall, or mid-season needs. These visits may include pruning, debris removal, mulching, edging, and leaf services.

If you’d like ongoing care, we can also design a full-service maintenance plan to keep your property looking its best year-round.

Most maintenance plans include two seasonal cleanups each year—one in early spring before the growing season, and one in early winter to prepare your landscape for colder months. During the growing season, visits are typically scheduled weekly or biweekly, though frequency can be adjusted to fit your property’s specific needs.

No. You don’t need to be home for routine maintenance visits unless we need access to gated areas or special instructions. Our crews are trained to work efficiently and respectfully whether you’re home or away.

If weather disrupts your scheduled service, our team will reschedule promptly and communicate updates. Your Account Manager will keep you informed so you always know when to expect our crews.

Yes. We offer natural treatment programs that include compost tea applications, organic soil amendments, and natural pest control methods to promote long-term plant health. For clients who prefer, we also provide more traditional treatment options.

We use a combination of manual removal, mulching, and targeted treatments. Whenever possible, we choose natural or minimum-risk products to address weed and pest issues while protecting beneficial plants and pollinators.

Every property is assigned a dedicated Account Manager who oversees quality and inspects work regularly. Our crews follow detailed service checklists, and your Account Manager remains in touch to ensure your landscape consistently meets our standards.

Yes. Your Account Manager will provide proactive recommendations for enhancements, seasonal adjustments, or plant health improvements. This consultative approach ensures your landscape not only stays maintained but continues to grow and improve over time.

Your satisfaction is our priority. If something doesn’t meet your expectations, simply contact your Account Manager or our Customer Care Team at (615) 244-8949. We’ll address the issue promptly to ensure you’re completely satisfied with your service.

You’ll be assigned a dedicated Account Manager as your primary point of contact. They oversee quality, coordinate crews, and keep your property on track. For anything else, our Customer Care Team is available during business hours at (615) 244-8949, with typical response times under an hour.

Yes—but only as part of a full-service maintenance package. Our team can inspect, adjust, and maintain your irrigation system during routine visits to ensure it operates efficiently and keeps your landscape healthy.

Typical irrigation system maintenance may include:

– Checking for leaks or damaged sprinkler heads

– Adjusting coverage zones for seasonal needs

– Monitoring water pressure and efficiency

– Testing controllers and programming schedules

We don’t offer irrigation maintenance as a standalone service.

Budgets vary depending on the size of your property, the complexity of the design, and the materials you select. Smaller enhancements may start at lower investment levels, while large-scale projects with features like pools, outdoor kitchens, or extensive hardscaping require a more substantial budget.

To help set expectations, we’ve outlined typical investment ranges on our Pricing Page. Our team will also provide a customized proposal tailored to your vision and budget.

Several key factors influence installation costs:

– Scope of the project (property size, number of features)

– Materials selected (natural stone, pavers, lighting, etc.)

– Site conditions (grading, drainage, accessibility)

– Custom elements (pools, spas, kitchens, specialty plantings) 

By understanding these variables, we can tailor your design to fit your goals and budget.

Yes. Many of our clients choose to phase projects in stages, starting with the most important features and adding on over time. This approach allows you to achieve your long-term vision while spreading out the investment in a way that fits your budget.

We’ll work with you to create a master plan that ensures each phase integrates seamlessly with the next.

The cost of an irrigation system depends on your property’s size, layout, and water needs, as well as the level of automation you choose. Because each system is custom, we provide personalized estimates after reviewing your property.

Irrigation can also be incorporated into a larger landscape project or included in a custom maintenance plan to keep your system optimized season after season.

Maintenance plan costs depend on your property’s size, service frequency, and the level of care you choose. A small property with basic mowing and pruning will have different needs than a large estate with turf management, irrigation checks, and seasonal color.

Since every plan is fully customized, we’ll evaluate your property, discuss your goals, and prepare a proposal that aligns with your budget.

Yes. We can manage the permitting process when it’s required, and we oversee all aspects of your project to ensure it runs smoothly. For unique features, our team coordinates every detail so you always have a single point of contact and a project that is seamless, stress-free, and completed to the highest standard.